The Dermatology Specialists - South Slope

I had my first ever skin exam (cancer screening) with Dr. Monika Mannan at the South Slope location. Scheduling my appointment was very easy. Dr. Mannan and the staff were friendly and professional. I felt welcomed and taken care of. The facilities are very nice, and it was a very efficient visit. Not a long waiting time at all before I was seen.

Stay away. Like many other reviewers, we had a good experience with the level of care we received. And like many other reviewers, we learned the hard way that their billing department is in absolute shambles. My wife went in for a routine procedure last April (yes, this saga has been rolling on for almost ten months now). We received the bill, which seemed unusually high. They asked us if we wanted to stop payment on the bill, and we communicated in both writing and over the phone that we did not want our card on file to be charged. They charged us anyway. In the months since, it became clear that the reason the bill was so high was that they charged us to a provider in NC, not NY. They even admitted at one point that we were due a refund. All we asked is that they resubmit the bill properly. They have refused. Both we and our insurance provider, who we have looped in, have constantly been given the runaround. They fail to keep any kind of notes on our file, so every time we engage with them we have to start at zero. Our insurance co tries to put on some pressure, and they say they will only speak to us. We reach out again, we hear crickets. At this point I can only say that they are fraudsters, plain and simple. It has gone well beyond an honest mistake or even carelessness. What will happen is that they will comment on my review telling me they are sorry to hear about this and that I should reach out to their billing office. But we both know that this isn't going anywhere. Why? Because we've already engaged with them countless times and they are unable- or more likely, unwilling- to do the simple thing and rectify their error. I hope other potential clients will heed my warning and the warnings of many others and take your business elsewhere. We are never going back.