Justin Finucane
"The doctor and medical staff here are fantastic—professional, great bedside manner, and the facility is spotless. However, I’m leaving a one-star review due to a deceptive and unresolved billing error. I agreed to a $30 co-pay and an additional $150 for an elective procedure. Two weeks later, I was hit with an additional $150 charge that I never authorized. I’ve made numerous attempts to resolve this over the last three months. Each time I called, I was told it would be 'taken care of,' but nothing changed. Even worse, when I disputed the charge with my credit card company, the office claimed the charge was correct. It’s the principle of the matter—they took money I didn't agree to pay and refused to fix it. 5 stars for the medical care, but a huge warning to everyone else: pay in cash, or you’ll likely end up fighting the same uphill billing battle I am." PS. I already tried your suggestion prior to writing this review. You may want to get a new billing manager, someone who responds to inquiries.