The Dermatology Specialists - Ozone Park

I had a visit at this dermatologist office, and the experience was very positive. The staff at the front desk are extremely friendly, helpful, and chill. They check you in quickly, and the whole process moves faster compared to other offices — you’re basically in and out. Before seeing the doctor, a staff member brought me into a room to confirm my information and the reason for my visit. She explained her role and made everything easy to understand. She was kind, patient, and made the process feel comfortable. I was then seen by Dr. Gurpreet Singh, who was very respectful, understanding, and professional. He asks questions, listens carefully, and makes sure you don’t feel rushed, while still keeping everything moving so other patients can be seen on time. The appointment itself was quick, but he still gave me his full attention. The office is very clean and spacious. My overall experience went smoothly — no issues with the staff, no insurance problems, nothing at all. The wait time wasn’t bad either. I noticed a few people waited a bit longer, but nothing extreme. One suggestion: when they send you forms by text message, fill them out ahead of time — it makes the process a lot quicker. For the insurance section, I wasn’t sure what to put for the policy number, so the front desk told me to just write the insurance name and give them my card. They handled the rest. Overall, a friendly and efficient office with great staff and a respectful doctor. Additional Note: The office uses a service called ClearRx to manage all prescriptions, and this part of the process was a bit challenging for me. ClearRx acts like a middleman — the office doesn’t send prescriptions directly to your pharmacy. Instead, ClearRx handles where the prescription goes and whether it’s picked up or delivered. I submitted my information and selected my usual pharmacy, but even after calling my pharmacy several times, they said they hadn’t received anything. A few hours later, ClearRx texted me saying the prescription was sent and to give the pharmacy 30 minutes, but when I called again, my pharmacy still hadn’t received it. I contacted ClearRx customer service, and they said they would resend it. It was a bit tedious and frustrating, but I’m assuming this might just be a first-time setup issue.

I am writing to express my disappointment regarding the experience my family and I had at your dermatology office. We arrived on time for our scheduled appointment, only to be told upon arrival that our appointment had been canceled and needed to be rebooked. We were not notified in advance, which was extremely frustrating. After rebooking, we were treated as walk-in patients and waited for over an hour before being seen. When I approached the front desk to ask about the delay, I was told that I had booked the appointment at the wrong office. This was confusing and upsetting, as we had confirmation of the appointment and arrived at the location provided. Instead of receiving assistance or clarification, the situation felt dismissive and poorly handled. Unfortunately, the issues continued with our prescriptions. The prescriptions were initially sent to Walgreens, but when we went to pick them up on Saturday, we were told they did not accept our insurance. We immediately called your office to have the prescriptions transferred to CVS. However, when we went to CVS on Monday, we were informed that no prescription had been sent. This caused additional delays and inconvenience. Overall, the entire experience was disorganized and unprofessional. It felt as though too many appointments were being scheduled without proper attention to patient care and service. We took time out of our day and trusted your office for medical care, and we expected better communication and coordination. I hope this matter will be reviewed seriously to ensure other patients do not experience similar issues. If someone happens to have a good experience at this office, it is likely because it was a slow day with fewer appointments scheduled. Based on my experience, it felt like the office prioritizes booking as many appointments as possible rather than focusing on quality patient care and customer service. The overall impression was that profit is placed above patients’ time and well-being, which is very disappointing.