The Dermatology Specialists - Downtown Brooklyn

I had such a weird experience. I made a same day appointment and called ahead of time to confirm. Once arrived, there was a girl at the front desk who said my provider is not there and they have to book me with someone else - which should have been mentioned when I called to confirm my appointment but nonetheless. Now I’m trying to check in and apparently they will not check you in unless you consent to leave your card on file which is an OPTIONAL thing. I am not required to leave my card on file . Especially when it states your card will be automatically charged if your insurance doesn’t cover something. everyone knows billing makes mistakes all the time and it’s hell getting a hold of anyone or having things corrected. Medical offices will send you a bill in the mail should something require additional payment after submitted to your insurance. On the form it clearly states you can refuse this at any time - which I stated. And I was informed it’s either I leave a credit card on file or I pay a $100 deposit. I’ve never heard of this before at any medical establishment and it was ridiculous. I asked to speak to a manager , and she told me they could not check me in unless I pay $100 deposit or I leave a credit card on file. I have a great insurance policy , and should only pay a copay. I’ve visited the location in kips bay previously and did not have this experience and was not required to do this ridiculous made up scam of a policy. I ended up having to leave because they refused to check me in . I went to another dermatology office and had an amazing experience. Would never recommend this place and I will be reporting this because you cannot refuse medical treatment due to someone not wanting to leave a credit card on file. Absolutely absurd .

Honestly, this place is not it. The people are fine but it feels like a McDonald’s corporate style medical service that does the bare minimum. My checkup exam was fine, I was going because I wanted some prescription strength topical cream for a small eczema outbreak. This was also what was assumed I needed after extensive research. The Dr suggested a a cream and I was told I would get a prescription and I would receive a text message. I had to wait about 10 minutes for the message, while the receptionist tried to figure out why I wasn’t receiving it. Once I received it I had to go through ClearRX. I selected a pharmacy (that was not my first choice because only some are associated so I had to choose one that is not my normal pharmacy) and then waited for confirmation. After waiting nearly 3 hrs for a confirmation about my prescription, I decided to call the number. The cost of the cream was much more expensive than I thought and they offered me a cheaper version. Fast forward another 26 hrs from my scheduled appt and I still haven’t received confirmation about it being ready. I don’t know if my issue is with the dermatologist or the ClearRX provider because getting topical cream shouldn’t take this long. What happened to doctors providing the patient with the paperwork to take to their own pharmacy? I just don’t understand their system and how it can be efficient for anyone? People were fine, system is terrible.