I had a terrible experience at this dermatology practice and will not be returning, despite its convenient location.
The medical care itself was fine, not exceptional, but acceptable. My real issue is with billing practices that felt coercive, misleading and frankly predatory.
I scheduled a consultation ONLY to discuss the possibility of a cosmetic facial peel. I had never done one before and was unsure whether I would proceed. Before I was even allowed into my appointment, I was told I had to pay $250 upfront (the cost that was not disclosed when I made an appointment). When I asked what would happen if I decided NOT to proceed with the peel, I was told I would still be charged the full $250, but if I end up doing it, the cost will be deducted from this fee. I almost left but couldn't remember if I left my card details anywhere when making an appointment (and would be charged anyway in that case), so, under the pressure, I paid and effectively got boxed into a decision before even seeing the doctor.
Given that I had already paid, I went ahead with a very mild peel (didn't do much). During the visit, the doctor also injected a longstanding pimple (which didn't do shit by the way, I still have it) and mentioned that some of the visit might be covered by insurance due to my mild acne.
I then left the office to discover the following charges had been applied:
- Office Evaluation & Management: $200
- Injection: $200
- Skin peel: $250
- Medication (Triamcinolone Acetonide): $20
Total: $670
None of these costs were disclosed or explained upfront. I was especially confused as to:
- Why was the office visit billed at $200 while I was charged $250 for it upon arrival?
- Why was the peel billed again at $250 instead of being deducted from the upfront payment, as I was assured it will be?
- Why a $200 injection performed without discussing cost?
- And really, charging me $20 for the medication that should be included in the procedure?? AUDACITY!
It seems that insurance covered some of this, because I received a bill for $36 (on top of $250 paid upfront) but with no itemized explanation, no breakdown of insurance adjustments, and no clarity on how the final amount was calculated.
I came in prepared to pay for a cosmetic peel. What I was not prepared for was being pressured into having one and then seeing additional, undisclosed services added to my bill, bringing the total to $670 with zero transparency. That is not acceptable practice. Requiring a large upfront payment just to see a doctor, adding services without disclosing costs, and hiding behind vague assurance that “your insurance might cover this” feels deeply unethical.
This experience left me feeling misled, confused and bamboozled. They seem to be scamming both clients and insurance firms to get as much as they can. I will not be returning and would not recommend it to anyone!