The Bridge, Inc.

Older black woman from cafeteria staff calls me by wrong last name and tries to instigate me, Anything served in her presence isn't worth anything

‘Hurt People , Hurt People’. I needed a free therapist and was able to have 5 intake sessions with a pleasant young woman. I benefited from these sessions as it is always rewarding when we analyze and acknowledge what is going on in our lives. So much was happening for me and I was not able to attend all the assigned sessions. Management was not able to communicate in a responsible or mature manner; I wonder maybe they too are prior clients who have graduated but do not have a total grip on their situation and sometimes need help themselves. My very pleasant intake person became insensitive, cold, ‘passive aggressive’ and quite non communicative. I lead the conversation and realized that I was being ‘expelled’. I really don’t know the reason as I do believe she has her own issues and the Leadership is not of a strong foundation with knowledge of servicing a diverse clientele. Such a shame because this has the potential to be a top notch program in a great community. I only wish I was able to find an experienced, strong, qualified leadership that is familiar with diversity and respect. I was feeling hurt as this was the second time I had to deal with leadership’s lack of sensitivity. It should not be just a JOB when people come to you for help. Fix the structure of this place.