Sunset Sleep Diagnostics, Llc

I had a positive very experience here. I get anxious a lot and the last thing I wanted to do was try to sleep with wires attached to me. The technician Vitaly was kind and understanding, explained everything well. Clean facilities and friendly staff. So a good place to go for a sleep study.

I had originally booked a sleep titration test at a facility closer to home, but their earliest appointment was almost two months away. So, I checked with my insurance and searched within a 60-mile radius for other options. I didn’t mind driving a bit if it meant getting the test sooner. The photos online, both on Google and the company’s website, made the place look decent. I didn’t check Google Street View, though, and I might have reconsidered if I had. When I first called to ask if they did sleep titration tests, the person on the phone was friendly and accommodating. They confirmed they did them and told me to have my doctor send over the order. Since the lab was covered by my insurance, I had my doctor send it in that day. When I called back to schedule, I was surprised to hear they could take me that very night. I couldn’t do it that day, so I booked for a few days later. I was honestly shocked they had so much availability for these tests. The day of the appointment, they called a few hours beforehand to confirm and reminded me to arrive by 8 p.m. with my ID and insurance card. So far, so good. But when we arrived, the building looked nothing like the crisp, clean one in their website photo, which I later saw was taken seven years ago. Now the exterior looked run-down and dirty, with scaffolding out front. Not exactly the image you expect from a medical facility. Even stranger, Google Maps directed us to 651 Coney Island Ave, which turned out to be a shabby-looking medical supply store or pharmacy with faded window displays that looked a decade old. At that point, I started getting a bad feeling. I called the lab, explained where GPS had taken me, and the guy on the phone, sounding slightly annoyed, told me the lab was actually down the block. He said he’d come get me. Two minutes later, a man in a t-shirt, socks, and sandals appeared at my car window. He didn’t look like a healthcare professional, more like I’d interrupted him watching TV on his couch. He wasn’t mean, maybe a little abrupt, but something just didn’t feel right for a clinical setting, especially one where I was supposed to spend the night. He pointed to a door a few buildings away and said the lab was on the second floor. At the entrance, he buzzed me in before I could find the doorbell. The building was a little confusing, but I took the elevator up and found the lab. Inside, he immediately asked for my ID and insurance card. I asked to see the facility before getting settled, and he agreed. The rooms weren’t terrible, but they looked like outdated hotel rooms, and the equipment, especially the CPAP tubing, looked old and discolored. I asked if I could use my own tubing, and he said yes. I handed him my cards so he could make copies, which he did, and then he led me to my room. Once we were there, he immediately wanted me to sign paperwork. I asked if I could speak to the technician first to understand how the process worked before signing anything. He said no, I had to sign first, then the tech would talk to me. That was a big red flag. I repeated that I wanted to understand everything before agreeing, but he insisted again, paperwork first. Between the outdated, somewhat dirty environment and his pushiness, I decided to leave. He told me to check their Google reviews because “they’re the best,” but I was done. He gave me copies of my ID, and I left. I had really hoped this would be a decent place, but it honestly felt like some clinic in a struggling country, not somewhere I’d want to spend the night. Maybe this facility would be fine for some people, but for me, it just wasn’t up to par and felt a little off. Maybe this was why they had so much availability.