Alex Payne
What's wrong with the guy working the phones, is he high? I can't figure out what's going on with my appointment because he can't string a coherent sentence together. He cancelled when I just asked if it was necessary, then called me back to confirm my appointment, and I said I already called him and he cancelled it, he said he hadn't called me yet. I tried to explain that I had called him and he was just too confused to continue the conversation. E: their response said there was confusion after I cancelled. To be clear, I did not cancel. I asked if the appointment was necessary or if the doctor had any concerns, and then the guy decided I should cancel. Why was the receptionist making medical decisions and clearing me? They also said a different receptionist called about my appointment. Are you telling me there's TWO receptionists that work there that can't follow a conversation? The guy who called me could not understand the concept of me having called in earlier. I think it was just the one guy who was not in a right state of mind. I'm not being facetious, I think he was actually high, he could not get through a single coherent conversation. Do you guys record your calls? Listen back to my call if you do. And now they're claiming that I skipped my appointment. This is outrageous.