Aditi Bharadwaj
My husband and I had an incredibly uncomfortable experience here. We are regular eyeglass wearers and used to browsing frames, but a staff member snapped, "You can't touch that," in an extremely rude manner. She stared us down and made us feel incredibly unwelcome, then made us sit in a corner and ignored us for 20 minutes. We ultimately left and went to the nearby LensCrafters, where the team was infinitely more professional and welcoming. There is a way to communicate with customers without being condescending. We won't be back. EDIT: Thank you for the response, but trying to publicly rebrand a hostile, rude interaction as a 'fine jewelry store experience' is completely dishonest. There was absolutely no 'polite explanation' given. Your manager, wearing a white top and white pants, literally rolled her eyes at us and abruptly told us to 'go sit there.' We then sat there for over 20 minutes without a single person acknowledging us or checking in. I am well aware of how actual luxury boutiques operate. In a real high-end establishment, customers are met with warmth, respect, and clear communication about wait times, they are not stared down, eye-rolled, and ignored. Furthermore, I explicitly called ahead and was told walk-ins were encouraged. If your staff cannot handle walk-in traffic without treating people like a nuisance and making them feel discriminated against, you need to fix your logistics and customer service training. Before you compare your store to a fine jewelry equivalent, your team needs to master basic manners, common courtesy, and how to treat every person who walks through your doors with dignity.