Stewart Bae Medical,Pllc

Denied service. One of the ladies at the front desk refused me due to not having a copy of my insurance card. I try to show her they copy from the insurance website and tried to print a copy but they couldn't find the printer info need for me to print it off my phone. I call and spoke to another lady before I took the 30min walk there. Im not feeling well and pcp rejects me. This is not a Doctor I want to see for any reason. Changing my pcp.

The receptionist at this practice is highly unprofessional. I had called a week after visiting the office in regards to obtaining a referral for a specialist. I am at the specialist making the call because the referral was not sent through the insurance. The receptionist was very abrupt and hung up the call. The receptionist at my specialist’s office had taken the initiative to make the call on our end so I can see the specialist. After 30 minutes of waiting, I called back to check up on the status. The receptionist’s tone was borderline yelling. I had told her that she should check her tone and she says I should check mine. She is absolutely unprofessional. The specialist’s receptionist could not see the referral on her end so she requested it to be faxed over. “ Oh my god, what do you not understand; I sent it over, but they cannot not see it is that my fault? What do you want from me? I never had to fax it over before, why do I have to fax it.” I tried to explain that we are requesting it to be faxed because it can’t be seen on our end and just because you didn’t have to do it before doesn’t warrant you to do it in the future as circumstances are always different. I had requested to speak to her manager, and unfortunately she was out on maternity leave. “You can come here and check yourself.” The managers and doctors should really check who they hire for front desk, preferably someone who is courteous, does not yell at their patients and is helpful.