Spine Health Orthopaedics Pc

The main office and administrative staff are extremely disappointing and, frankly, highly incompetent at their jobs. I was especially frustrated to learn that they were closing the Bayonne office less than 2 years after absorbing it into NYS&J. In my opinion, the Bayonne office was by far the best location. Jaime, Dr. Huish, the physical therapy staff, and the entire team at that office were consistently exceptional—professional, caring, attentive, and genuinely helpful not only with my medical treatment, but also with the documentation and coordination required for my Workers’ Compensation case. Notes and PARs were always posted promptly, and any requests for records or paperwork were treated as a priority and handled with urgency. Unfortunately, NYS&J as a whole seems to treat patients like numbers rather than individuals. The difference between my experience at the former Bayonne office (previously Motion Sports Medicine & Rehabilitation) and the larger NYS&J system is truly night and day. Dr. Huish and Dr. Vlattas, are both excellent physicians who clearly care about their patients. However, NYS&J corporate operations appear to care far more about profits and volume than actual patient care or timely service. For example, I saw Dr. Huish and Dr. Vlattas over a month ago, and their notes still have not been posted to my eCase. This is unacceptable, unprofessional, and frankly pathetic—especially considering how quickly these matters were handled before. In Workers’ Compensation cases, delays like this can directly impact treatment approvals, benefits, and legal proceedings. Calling the main office for help is equally frustrating. Patients are routinely left on endless hold, transferred repeatedly, or told that issues will be handled—only for nothing to happen for weeks. Follow-up is poor, accountability is worse, and basic administrative competence seems to be lacking. If not for the quality of care provided by Dr. Huish and Dr. Vlattas themselves, I would have already transferred my case elsewhere. I will greatly miss the Bayonne office and the incredible staff who worked there. They set a standard of professionalism and patient care that NYS&J has clearly failed to maintain. Disclaimer: This review is not directed at the Duane Street location specifically, but rather at NYS&J as a company and its overall administration.

Doctors are great and wonderful bed side manners. The office staff on the other hand not so great on communication with patients and there own staff. I was told I needed a MRI in a different location so front desk said “it’s in the same location were you seen Dr. McCulloch. Now I live in lower manhattan and I been to only three locations Duan st. Westchester Ave Bronx, and Queens blvd office were a meet Dr Mcullock. So front desk asked if I would like Car service to my appointment and back home free service and I said yes so they insured me that they will take care of the arrangements. The day before my appointment I called the doctors office to confirm my appointment and he informed me the driver will cam a hour before my appointment. Well the day came and no call I had 50 min to five myself through BQE traffic to make it to my destination and look for parking. I arrived with just 5 min left to my appointment and no street parking so I called the Doctors office again to make aware the I am on my way. So my only option was to park at a pay parking garage and talking to my Doctors office the women tells me she handles the car service and no one notified her I wanted a pick up tells me I am at the wrong office. It’s was no more the 1 min told the parking attendant please can I have my keys back and they charged me $22.95 that I had to pay. While still on the phone the lady she said I had to speak with the office manager from Duan st office. At my recent doctors visit I spoke with the office managers and with all my proof she said she can’t help me due to the fact I confirmed my appointment. Even though I said to her if the driver would have picked me up I would have been at the right place and she’s puts the blame on me. I was and still am in so much pain to have to deal with this no sympathy or compassion to patients whom they caused such grief.