South-Magellan Corporation

Today was my third and final visit to this practice, and unfortunately, it confirmed that I will never return. Their scheduling system is completely unreliable. I was scheduled for a 10:00 AM appointment and arrived at 9:59 AM. By 10:25 AM, I still had not been seen. When I approached the front desk, I noticed the receptionist had just arrived late and was rushing to her position. I asked why they even bother giving appointment times if they never honor them. Her response was extremely unprofessional—she told me, “That’s how the practice works, and if you don’t like it, you can leave.” I explained that I didn’t have time to waste and requested to reschedule. Out of spite, she pushed my next appointment all the way to late February. At that point, I left frustrated and decided never to return. To make matters worse, I later reviewed my Explanation of Benefits (EOB) from my insurance and noticed they billed for services that were never rendered. This is unacceptable and raises serious concerns about their billing practices.

They refused to see you for a $5 co-pay because they only take cash and don't want to bill you, take credit Zelle or any other method of payment. The office staff is very apathatic about your situation and show very little care. Dr. Dookie is great but I'll be looking for. I asked the receptionist why she is being Apathetic and she tells be because she is the best. These are people responsible for your health and they don't care, keep that in mind when you choose to pick this office.