Soulutions Psychotherapy

I've been using SOL for years and I'm beyond fed up. I've been having complications from a medication that was prescribed and they have literally ghosted me. You can't call, you can only message in the portal and they take zero steps to get back in a timely manner. Also they over charged me for a service in 2025 and it took me a full year plus countless emails and phone calls to finally get my money back. Completely disorganized company, they don't care about their patients at all. I would never recommend this company to anyone.

I completed an intake here, and to be fair, the intake itself was not bad. However, everything that followed was extremely disappointing. After the intake, I scheduled a follow-up with a different therapist, only to later receive a message from the intake therapist stating that they do not provide the services I was seeking. This was confusing and frustrating, especially since I was very intentional when booking my initial appointment and chose this clinic specifically because it appeared to meet my needs. Despite this, I continued receiving confirmation messages, and even after calling multiple times to clarify whether my appointment was actually confirmed, I was left without clear answers. The overall communication and organization of this clinic is very poor. Based on my experience, and after seeing similar negative reviews, it’s clear this is not an isolated issue. The decision to cancel my appointment felt unjustified and, frankly, came across as discriminatory rather than based on an honest assessment of services. The only positive part of my experience was the initial intake. Unfortunately, everything afterward did not meet even basic expectations of professionalism or care.