Sightrite Medical Md Llc

Our mother has been residing at Autumn Care Chevy Chase for a year. We have been very impressed with how she is cared for and attended to. Our family frequents the facility weekly and are always greeted kindly and feel like our mother is being well cared for. It has been an adjustment for all of us moving our mother to Autumn Care full time but it is what she wanted. She enjoys socializing with the other patients as well as the staff. Our mother loves her room, it is clean and if ever we request deeper cleaning the staff handles it. Any concern later that arise, the staff is quick to call our family making sure that someone is notified immediately. We are thankful and appreciative of the personal touch the staff always have with our mother. It gives our family comfort knowing she is cared for round the clock.

My mother was admitted to Autumn Lake for post-tracheostomy care, but unfortunately our experience was very concerning. The facility felt unprofessional and did not meet basic standards of cleanliness or care. From the moment we walked in, the smell was very unpleasant. You are immediately hit with a strong odor of urine and feces throughout the building. The bathrooms were so unsanitary that a family member had to bring cleaning supplies just to make them usable. Even after cleaning, the smell would only briefly improve before returning. During her stay, it became clear that many staff members were not adequately trained to manage her tracheostomy or feeding tube, which was alarming given the level of care she required. On more than one occasion, staff used water from the sink for her feeding tube, which is unacceptable. She was also placed lying down during feedings, which increases the risk of aspiration and should not be happening. The main reason for her stay was to be evaluated and treated by a respiratory team, but that never happened despite multiple requests. We also never saw a physician on site, even after asking several times, which raised serious concerns about oversight and patient safety. We also witnessed other residents in vulnerable situations without proper supervision, including individuals wandering the halls without assistance. It did not feel like patients were receiving the care and dignity they deserve. Ultimately, I made the decision to remove my mother because her condition did not seem to be improving and I was worried it was getting worse. She was discharged at my request and against their advice, and I felt a great sense of relief once she left. Based on this experience, I would strongly caution others against placing their loved ones here.