Sightrite Medical Md Llc

My mother Mrs Suttles did short term rehab at Sterling Care Hillhaven and they took really good care of her. She is blind and suffering from a few health issues but the people at Sterling Care got her back on the road to recovery. My mothers nurse Folasade, the nursing director Ignatus, the social worker Ardina and the therapy team of DeVaughn, Erica and Genevieve were ALL wonderful. I needed to feel safe leaving my mother there and I did feel safe each time I left her. And I would use them again if necessary. Thank you to SterlingCare

I am writing this review to share my deeply concerning experience with this rehabilitation facility regarding the care of my father. During his stay, the conditions were unacceptable. His bed sheets were often dirty and appeared unchanged, and the overall cleanliness of the facility did not meet basic standards of care. Even more troubling was the lack of responsiveness from staff. On multiple occasions, his calls for assistance using the call bell were ignored. The most serious issue occurred when my father experienced ongoing abdominal pain for several days. Despite clear signs that something was wrong, his condition was not properly addressed by the staff. I ultimately had to call 911 myself to ensure he received immediate medical attention. At the hospital, we learned that he had approximately 750 ml of urine retained in his bladder, requiring urgent intervention and catheterization. This situation could have been prevented with proper monitoring and timely care. This experience was not only distressing but also dangerous. Patients in rehabilitation facilities are vulnerable and depend on staff for attentive, compassionate, and competent care. Unfortunately, that standard was not met here. I strongly urge the administration to reevaluate their patient care protocols, staffing responsiveness, and sanitation practices. Families deserve to trust that their loved ones are safe, heard, and properly cared for. I would not recommend this facility based on our experience.