Sightrite Medical Md Llc

This is the first day at the facility for my family member whom was placed here for rehab after a hip replacement. It is very clean, staff seem to be friendly. My only complaint is the fact that the staff takes so long to respond to the patients. My family member whom is of sound mine had a BM and and rang the bell at 4:15. It took someone 15 minutes to respond for us to be told that someone would be in to take care of him. I waited 15 more minutes b4 I had to leave. I had a 25 minute ride home and he still had not been cleaned at 5:15. He rang the bell again and still no one came. At 6:20 he was told that they could not clean him up during dinner time. At about 6:45 the doctor came in and requested that his bandage on the buttocks be change and told them that he had to cleaned up. An aid came in and realized that he needed to be cleaned up and mumbled that she wasn't going to clean him and told him that she had to get the charge nurse to come and change his bandage and clean him up. The nurse finally came by 6:55 to take care of his needs. It had taken almost 3 hours for his needs to be taken care of. This is unsatisfactory and unprofessional. They are not taking in consideration of the patients dignity. I hope that this gets better. Because, I do not want my family member or anyone's else's family member to have to wait that long to be tended to. That is the reason the patients ending up with infections and bed sores. If they do not want to do their job to take care of these patients/clients, they need to find a new line of work.

I was extremely disappointed when I arrived at Autumn Lake Healthcare at Patuxent River to visit my sister. She had just been discharged from Johns Hopkins after being in a medical coma for three weeks and recovering from several newly diagnosed medical conditions. As a result of her illness, she experienced memory loss, mobility limitations, and other ongoing medical issues. This entire situation has been a nightmare for our family. After being hospitalized at Johns Hopkins for approximately a month and a half, our family selected Autumn Lake Healthcare at Patuxent River for rehabilitation. Unfortunately, our experience has been deeply concerning. I believe that on the night of her arrival, my sister expressed that she wanted to return to the hospital. The facility appeared unclean, and there was a noticeable odor in the hallways upon entry. It was a constant struggle while our sister was admitted there. We had to call multiple times to address concerns about her care. Staff frequently did not answer call bells when patients needed assistance. When the family raised concerns, staff appeared dismissive and unresponsive when family members were not present. On one Sunday visit, we requested supplies to assist in caring for our sister and were informed by a nurse that they were out of supplies and might receive more the next day. However, my sister and I walked through multiple wings of the facility and were unable to find any clean towels or wipes in the supply trays located in the halls. The overall condition of the unit appeared disorganized and poorly maintained. The following Monday, I contacted the manager to report these concerns. She stated that staff may not have provided accurate information. I explained that we had personally checked other wings and confirmed that supplies were unavailable. I also informed her that three individuals visiting that Sunday were mandated reporters and that a formal report could be submitted due to the observed conditions. During another visit, I witnessed a patient walking out of her room with feces running down her legs and into the hallway as she walked toward the laundry area. Staff members were standing at the nurses’ station and did not intervene or assist the patient. On several occasions, I observed nonchalant behavior from staff when patients requested assistance. Additionally, there were serious concerns regarding organization and quality of care. A lab order I personally provided to the nurse for my sister was misplaced, and her medication refill was overlooked. These repeated issues demonstrate a lack of attentiveness, lack of empathy, poor organization, and inadequate leadership within the facility. Based on my experience, I would not recommend this facility to anyone seeking care for their loved one.