Aaron luck
I am extremely concerned about my experience at Chelsea Clinton Community Health Center. On January 22, I visited for what was supposed to be a simple DoxyPEP follow-up appointment. However, I am now receiving bills totaling over $900, which were never clearly explained to me in advance. The issue with my insurance also remains unresolved. After contacting my insurance, I was informed that there appear to be billing errors associated with these charges, which raises serious concerns about how my visit was processed. During that same visit, I waited for more than an hour without any clear communication. When I respectfully explained that I could not continue waiting, the interaction with the front desk felt dismissive, unprofessional, and lacking basic respect. As a Latino patient whose first language is not English, I felt discriminated against and unsupported during this experience. The overall situation made me uncomfortable and concerned about whether I was treated differently due to language or background. I submitted a formal complaint at the clinic on January 22 regarding this situation, and to date I have not received any response or follow-up. At this point, my main concerns are the lack of transparency in billing, the unresolved insurance issue, the reported billing errors, and the absence of any accountability after formally reporting what happened. Here is a photo of the complaint that was filed.