Lilie Lilac
I’m extremely disappointed with the lack of professionalism and care I experienced from this clinic. Last week, I called about my prescription that required a prior authorization. I spoke with Yan Feldman, who told me he had sent the authorization to the pharmacy. The next day, the pharmacy confirmed that nothing had been sent. After the weekend, I tried calling the office all day — no one answered. When I finally got through again, the same person, Yan Feldman, answered the phone. From the start, his tone was rude and dismissive, as if he was annoyed to even speak with me. He claimed not to know anything about my case and said my profile showed nothing had been sent — despite telling me earlier that he had already done it. When I tried to ask how long it would take (since I had already been without my medication for over a week and was feeling unwell), he hung up on me mid-conversation, intentionally and without any explanation. This kind of behavior is completely unacceptable, especially when patients rely on timely medication and communication for their well-being. I hope the management addresses this issue seriously, because no patient deserves to be treated this way.