Progressive Urology Elmhurst

The doctor was amazing and the staff was as well. I did have an issue that was supposed to be handled by the manager but no one approached me once the visit was over. I am hoping that they reach out to resolve the issue I had with one of the staff members. Otherwise it was a great environment and visit

The staff and Dr. Chan were excellent. However, I gave a lower rating due to the extraordinarily long wait time. I arrived at 10:50 a.m. for an 11:00 appointment. I was checked in by a nurse around 11:15 who told me that they were "backed up" and the wait time could be 30 or so minutes. At 1:20 p.m. I informed the front desk that I had been waiting for over two hours for an 11 a.m. appointment. They brought over the office manager who assured me that I was next for the procedure. I finally got on the table at 1:30 p.m. and was done within 15 minutes. I don't know if they were over scheduled by the surgical coordinator or something else went awry. Regardless, a two hour and 30 minute wait was unacceptable. During my wait, no one updated me until I inquired. Next time I will not hesitate to make inquiry much sooner.