Pinnacle Multicare Nursing & Rehabilitation Center

My grandmother was a resident at this facility for 3 years. She recently passed away. She was 103 years old with intact cognition. It was a very difficult decision our family had to make when placing her in a long term facility after she wasn't able to walk anymore. This facility took care of my grandmother very well. She was affectionally called "grandma' on the unit. The CNAs loved on her and cared for her in a way that warmed my heart. She was placed on hospice her last days. On Dec. 1st, she transitioned. The support the family received on this day from the staff was priceless. They were there at the bedside, making sure my grandmother was comfortable as they comforted us. I will never forget the 15th floor staff. They provided excellent care. They kept her skin intact. She was glowing her last days. I recommend this facility to anyone making that difficult decision to place your loved in a long term facility. They address any concerns we, as a family had right away. Administration, Nursing, Dietary, Housekeeping, Social Service, Recreation; all levels of services She loved going to Rehab! The medical staff is also attentive and they make frequent, if not daily rounds on their residents. We as a family, have no regrets choosing this facility for our precious "Big Ma." We were very satisfied with her care.

Terrible, awful, disgusting place. Only the first 3 floors are semi clean. The atmosphere is awful and hostile. The workers never seem to be doing their job, simply gossiping around and ignoring the patients requesting help. You see them sneaking off to empty rooms to avoid their jobs. They leave patients pampers soiled for hours on the account that they are low on staff. Their wound care lacks in every department. Don’t get me started on how awful they treat their Hispanic patients. Going into checking my family member in we asked if they had bilingual nurses and or doctors due to them not speaking English and they said they did. They lied. I have not encountered not one Spanish speaking nurse or caregiver in the entirety of my family members stay. They ignore her wants and needs due to their language barrier. They simply love the money they get from their patients and don’t care to actually give them the care they need. Absolutely lazy and disrespectful staff I’m appalled they’re still running. My heart hurts for any Hispanic person in the place. Such cruel people in charge of people in such sensitive circumstances. I bet the staff would hate to enroll their own family in this place. But who knows.