Physical Medicine And Rehabilitation Of Ny

Since I started here last year 2024 I’ve consistently been treated with respect and dignity. They’re always reminding the patients of their appointments. This place follows diversity and inclusion for the diverse communities they serve. There is one MA staff there by the “Annie”, she’s very supportive, cheerful, and helpful too. She’ll ask you how you’re feeling and make you feel safe, she’s have a great personality with a touch of professionalism. Arnaldo the floor manager is so kind as well and on point. Another black guy there with dreadlocks is always working hard. I can’t mention all of them by name however, this place is good. Thank you PMR for taking care of me and other patients.

I read a review that said the physical therapist are good but the administration is horrible. Honestly this is the most accurate review I’ve seen thus far when discussing this business. The office manager is always rude and nasty and has a terrible attitude when dealing with the patients. Always seems like she is bothered and doesn’t want to be at work. I’ve had several different encounters with her that would make me want to leave this establishment all together but the kind physical therapist and drivers keep me coming back. If you can ignore the unpleasant experience you will have when checking in or asking any questions to the front staff this is the place for you. If you want to be treated with respect at all times from everyone try to find a different office to attend. Whoever is running this place needs to train the front staff on customer service skills.