dotty edwards
Dr lam is the best, he does excellent work. I dont have any complaints about any of the work he's done for me. The clerical staff tho leaves a bit to be desired. I left feeling insulted. I felt that I was being treated some way because of being old and the unpaid balance. Let me say that the price I was given over the phone was not what I was given on office. Also, my first time being a paying patient there. The young man that took care of me, in my opinion had no customer service training. I am in no way suffering with dementia, hard of hearing or stupid. I say this because of the way he keep repeating the balance due. Even asked me did I needed him to call me to remind me. I'm sure, i've been paying bills before he was born. I was very disappointed! I've been going there for a least 20 years and I've never left feeling like I did that day. Not sure if I'll return.

