Park Slope Optical

I just had my yearly eye exam at Park Slope Optical, and as always, the team was incredibly welcoming and efficient, the optometrist took the time to explain everything clearly without rushing. Getting my new glasses was a breeze. They had a great selection of frames that suited my style, and the adjustments were spot-on for a perfect fit. Overall, it’s my go to spot in the neighborhood for reliable service and quality eyewear.

In my 25 years of wearing glasses, this is the best optometry practice I've ever been to. I came to Dr. Arthur explicitly for his expertise in treating keratoconus, a condition I've had for a number of years. I have seen multiple ophthalmologists for this but none have provided nearly the level of insight into my specific case as Dr. Arthur did. As my vision has worsened, I have struggled to use progressive lenses for some time. Dr. Arthur confirmed that the problem was in fact not the keratoconus, but that I had never been correctly fitted for progressives by a skilled optometrist. He had me work with Ismaa to pick out frames that would sit at the correct position on my face for my eyes to be able to comfortably see all areas of the lenses. Ismaa was incredibly patient with my skepticism about buying yet another pair of progressive lenses, and she expertly guided me toward many frames which fit the bill. She took several measurements of where my pupils were in relation to the frames I chose in order to be sure that the lenses would be made to my precise needs. When my glasses came in, I was shocked at what a difference the correct fitting and higher quality lenses made in my vision. My prescription had not changed from a year ago, but I could see much more clearly with this pair than with any progressives I'd had before. I will definitely be back to see Dr. Arthur and Ismaa the next time I need new glasses!

The eye exam itself was straightforward and fine. Unfortunately, the process of getting contact lenses was extremely frustrating. Despite noting that my contacts should be covered as medically necessary, I was overcharged and had to repeatedly call both the optician and my insurance for updates. My insurance stated that no approval had been submitted, and the optician could not provide clear status updates. I only received an update after my insurance contacted the office on my behalf. It ultimately took six months to receive my contacts. When I asked about the refund for the overcharged copay, I was initially told it had already been issued, which was not true. After additional back-and-forth, the refund was processed later that same day. While delays can happen, the lack of timely and transparent communication made this a very poor customer experience.

I stopped by unexpectedly to fix a missing screw on my glasses, and the staff were incredibly kind and happy to help at no charge. I truly appreciated their generosity and professionalism, and I would definitely return here for future eye exams or eyewear needs.

Came second year in a row for my annual and contact lens exams — had great experiences both times. Doctors were super thorough and answered all the questions I had. I started to get dry eye in the last 6-ish months and we troubleshot what could the reason be (ended up being preservative allergy and switching to different drops fully helped). This year I also ordered glasses, Ali was very helpful in breaking down the cost components and checking the fit for my astigmatism. Heads up that you can buy a 1 year full replacement insurance for something like $45. I am careful with my glasses but decided to add that on since accidents happen. Getting the exact frames I wanted from Ray-Ban took a bit longer than expected but PSO couldn’t control that and they kept me updated. The production of glasses once the frames arrived was lightening fast.