sujinun suwichathikan
I am extremely disappointed with the clinic’s unprofessional conduct. Yesterday, I had a scheduled appointment with the doctor to set a surgery date (January 26, 2026, one day after the snowstorm). I received automated confirmation messages 2–3 times before the appointment, including on the day of the appointment, instructing me to arrive early in accordance with the clinic’s policy. However, when I arrived at the scheduled time, I found that the clinic was closed, with no prior notification whatsoever—no phone call, voicemail, or email. This caused me significant inconvenience and wasted my time, as I traveled a long distance and took time off work specifically to attend this appointment. As a result, I had to call and reschedule. This is not the first time this has happened. Last month (December 23, 2025), my appointment had to be canceled due to a medical emergency on the doctor’s part. However, the clinic did not notify patients in advance in any way, and I only found out after arriving at the clinic. Consequently, my appointment had to be postponed by another month. I would sincerely appreciate it if the clinic could improve its communication and operate in a more professional manner.