Optum Primary Care - Bronx

From the minute you walk into the office you are greeted by professional staff. The nurses are attentive and caring every one is great. Dr. González is the doctor who I saw during this visit and like the other doctors at Optum she didn’t disappoint. She was compassionate, caring and attentive, she didn’t rush and took time to answer all of my questions and put me at ease during days when my health was up down, words can’t express how grateful I am for that. With appreciation and gratitude Anddy

I’ve had a great experience with Optum Medical Care. The staff is professional, caring and the office is well run. Dr. Robin Pinzon has been my PC doctor for many years. He’s knowledgeable, attentive, and always takes the time to listen. The other doctors in the practice are also wonderful when he isn’t available. The only thing i don't care for is when making appointments you are now directed to a central system rather then the office directly. They ask too many personal questions seeming like data mining. However, they will connect you to the main office if you ask. Regardless they are excellent and I highly recommend this practice.

I have been a patient with Riverdale Family Practice (Dr. Fanzetti, Dr. Gonzalez the best providers)for more than 20 years, since Optum took over my experience have not been the same. Three weeks ago I called requesting a referral, left 2 voice messages, no response. Called Thursday and I was told it would be ready. Arrived at the practice only to be told it is not and my MD is on vacation, covering provider not available. I asked to speak to a supervisor, no one available they said. I told them I am not leaving until I get my referral. Finally got it. After my scheduled physical I will have to find a new provider.

Dr Pinzon has been my primary doctor for years. He is very attentive and knowledgeable. I always feel cared for and listened to during my visits with him. The reception/front desk staff was incredibly rude. They changed the process of how to check in. There used to be kiosks at the front for you and sign in and/or a sign in sheet on a clipboard. Those were removed and there were no clear signs on how to check in. I saw on your of the reception through the door from the back. I said good morning I have an appointment but I don’t see how to sign in. She rudely stated to have a seat and she will deal with me later. I was very taken aback. I told her that she was very rude and they I have been a patient there for years and they obviously changed how to check in. She then stated that the man that just came from out the back was there before me. I repeated that I have an appointment and I just want to know how to check in.

Love this practice! Have been going 20 years. They have streamlined their systems to avoid overcrowding of the waiting area, increase communication between the patients and staff members. Your medical records are readily available through the portal. Also they are mostly on time!