Laron Wilson
I’ve been going to this dentist office on and off for over 10 years, and I have to say that after the pandemic, the quality of care has gone completely downhill. At this point, it feels more like they care about making money than the actual well-being of their patients. Back in October 2025, I had a root canal procedure done. Less than a month later, the crown fell off while I was simply brushing my teeth. I went back to have it reattached, but I was still experiencing pain afterward. Then the crown fell off AGAIN in less than another month. Eventually, I decided to go somewhere else for a second opinion, and I was told that the root canal had not been cleaned properly. That explained why I was still in pain the entire time. On another occasion, I was told by Optimum that I needed extractions, and they removed two teeth on the bottom left side of my mouth. Every single visit after that, I was given the runaround about when I could finally get my implant procedure done. Nobody ever seemed to know anything. Ironically, every time they called me, it was never about replacing my missing teeth — it was always about scheduling another cleaning. Meanwhile, I was left dealing with pain, discomfort, and missing teeth for months. From September 2025 through January 2026, I dealt with pain from not having teeth on one side of my mouth while also dealing with a poorly done root canal on the other side. I would honestly like someone from Optimum to contact me and explain exactly where I’m giving false information in this review. I even have X-rays showing the root canal was not cleaned properly if anyone questions what I’m saying. To make matters worse, they called me again today. Did they finally call about the implants? Nope. Another call about a cleaning. This office seriously needs to improve patient care and communication.