Open Dental PC

Come here if you like your time being wasted. I’m very punctual and mindful of other peoples time and therefore do not no show to appointments or show late. In the event that something comes up I know to contact the front desk however I presented to my appointment at my appointment time to be told I “missed” my appointment. I had an inkling something was off when I received about 2 or 3 calls to confirm my appointment with different appointment times when I had already previously confirmed with someone else. After expressing frustration I was then offered another appointment for the following month but why would I let them waste my time again especially when I took the day off from work to tend to my appointment. Of course they didn’t own up to the scheduling error or show much care even after speaking with a manager. Conveniently, this practice does not send appointment confirmation (at least when I was a patient there)emails or texts and therefore I was not able to present proof. It seems you are just another number there. Also, customer service is not so great. When you enter the establishment you are not greeted and barely acknowledged. I guess you have to be Latino for them to acknowledge you. (Front desk)Staff is not friendly, do not seem happy to be there or interested in servicing patients. They are seen chatting with each other and barely answer the phone. This place lacks professionalism. I previously had an extraction and received different information regarding whether I would be receiving pain meds or not. I called the practice over an hour after my extraction to be told I had to wait for pain meds to be sent to my pharmacy as the dentist had yet to complete his notes which would be completed at the end of the day then to later be told by someone else that I wouldn’t be receiving pain meds due to the number of extraction performed..on my search for a new dentist

The dental team here is truly wonderful — the dentists and back-office staff are professional, caring, and always make sure patients feel comfortable. I’ve consistently had great experiences with the clinical side of this office. However, I’ve had ongoing issues at the front desk. The receptionist often makes mistakes with scheduling or communication, and I’ve found myself having to call back multiple times to correct things. There have been occasions where I was placed on hold and forgotten, which can be frustrating. Despite this, I still think the dental care itself is excellent. I hope the front office improves, because the rest of the team really is amazing and deserves recognition for the quality of care they provide.