Olivera Health Group Ia Llc

After breaking my hip and needing surgery, I wasn't sure what to expect coming to Northbrook. My stay has beem warm and comfortable, and everyone has been so helpful with my recovery. I have loved getting to know the staff. I feel ready to return home at assisted living and look forward to having lunch with the girls again. I would definately recommend Northbrook and would come back in the future. - Carol, age 93

To say I am writing this with absolute and utter disgust is an understatement. I am writing this in anger. My grandfather was admitted to this facility after speaking with the director, who reassured us he would be properly cared for. He was transported from Mercy on the afternoon of 11/14. What followed was nothing short of neglect. On the very first night, I requested that he be given a shower because they did not even have him scheduled for one. During that same visit, a nurse came in for “snack time.” When my grandfather asked what something was, she slammed the juice down and said, “It’s prune juice. It’ll make you poop.” Absolutely unprofessional and completely unnecessary. The next morning, 11/15, I walked in to find my grandfather hunched over in his wheelchair with his head laying on his tray. He had been showered and left in that position until we arrived. He had been waiting on breakfast for an hour and a half, yet once we showed up, it magically appeared—while every other resident had already eaten and had their plates cleared. He was over-medicated to the point he couldn’t even hold his water bottle. I had to hold it for him because he physically could not. He wasn’t eating anything, and no one seemed to care. They continued feeding him medication with no food, no assistance, no concern at all. When medication was brought in, every single time I asked what it was. Not once did anyone give an answer. The response was always, “I’m not sure.” One nurse even told us, “I wasn’t here last night, so I don’t know.” How can you administer medication without knowing what you’re giving a patient? We used the call light, and it took 45 minutes—yes, forty-five minutes—for a nurse to even walk into the room. We had been bringing him smoothies because it was the only thing he might drink. He left the room for two hours, and when he came back, the smoothie was on the floor face-down. Not one staff member had checked on him during that entire time. Two hours of absolutely no supervision or care. By the time we reached Tuesday, things were even worse. He had not been showered since Saturday morning. When we arrived that day, he wouldn’t get up for breakfast. The nurse’s solution was to literally yell in his face, “Do you want breakfast?” And when he didn’t answer, she huffed and puffed, stormed off, and grabbed another nurse. We had him immediately removed from their care Tuesday morning and admitted to the hospital. There, they immediately found he was severely dehydrated, going through kidney failure, and his body was quite literally shutting down. The reason we could not wake him up on Tuesday was because his system was failing. There was dried blood on the side of his mouth. His eyes were crusted over. And I am confident his teeth had not been brushed since the day he left the hospital on Thursday. I am LIVID. This level of neglect is beyond comprehension. If you care about your loved one, do not bring them here. Not even for a second. I expect a response to this review, and I expect this to be reviewed thoroughly with your staff. Action needs to be taken immediately to ensure that no other family experiences what we just went through. This is unacceptable. I want answers as to why my grandfather was treated this way. Are we truly hiring anyone these days? I will say this: there was one nurse, Karen (petite, dark hair) who was phenomenal. She recognized how overmedicated he was and began adjusting his meds (which other staff apparently ignored). She noticed his breathing, got him on oxygen, and consistently checked on him. She was the only bright spot in this entire nightmare. Everyone else? They need serious training, accountability, and oversight.