Ocean Health Group Llc

I will never use Ocean Family Medical Center again. It was an absolute pleasure working with Dr. Francois, but the front desk staff make the entire experience unbearable. Appointments are always running extremely late. They rarely answer the phone, and when they do, you get put on hold for 30 minutes only to be disconnected. My final straw was dealing with Melissa at the front desk. I asked multiple times for my prescription to be sent to the pharmacy—she looked me in the eye, smiled, and assured me it would be taken care of. It never was. That kind of negligence isn’t just inconvenient, it directly impacts people’s health. Unfortunately, because of the incompetence at the front desk, I can no longer continue care with Dr. Francois. This office feels stuck in the stone ages while patients deserve better. It’s time for progress—and it starts with accountability and staff who actually do their jobs.

On behalf of Lean On Me HR Solutions, we are making this public statement: the service provided at Ocean Family Medical Center is unacceptable. While Dr. Francois has been nothing short of professional, the front desk staff have repeatedly shown incompetence and negligence. Appointments are consistently delayed, calls are ignored or placed on hold for excessive periods of time, and follow-through is nonexistent. Our final concern arose with Melissa at the front desk, who deliberately failed to process a prescription after multiple requests and falsely assured us it was completed. This behavior is reckless and dangerous to patients’ health. Due to this unacceptable pattern, we are reviewing legal action against Melissa for her misconduct. Patients’ well-being cannot be jeopardized by negligence and dishonesty. Ocean Family Medical Center must be held accountable and modernize its operations, or risk losing the trust of the very community it is meant to serve.