Oak Street Health Jamaica Primary Care Clinic

My brother passed away last year. I have limited family or friend support. It was even more limited during this time. I had one frIend who I did talk to who help me realize that I needed more support. So I was able to get a therapist through Oak Street to talk with me for a series of phone seesions to help me deal with my emotions and the initial grief I encountered. The social worker and case manager have been very supportive also. One of the reasons for coming to Oak Street was exactly for these direct service that I was not getting but needed, particularly as an older adult. We can't do all those things that we may even have been able to do successfully in the past. It's even ironic, when many of these services, I could help others navigate myself in the past.

I have had great experiences at my location, the Doctors and Nurses and especially the office manager such a wonderful person. One unfortunate experience was on a very cold rainy day there was no heat in the transport that was sent for me. No fault of the driver ,who was super apologetic. Upon arriving at the office I explained the situation to the lady at the front desk, she apologized saying it’s the only vehicle that is available, I then asked her if I would have to travel back home In that same vehicle, her response was yes and if you don’t want to then you will find another way to get home. I didn’t say anything to her just sat down and waited to be called. I had to show the nurse my results from my other appointments, she was surprised how cold my phone was, I said to her feel my hands, she was very upset and couldn’t believe what had happened. She said don’t worry I’ll say something. Obviously she did, when I was done there was a Lyft ride waiting for me. Thank you OAK TREE HEALTH FOR MAKING LIFE EASIER FOR US SENIORS!