NYU Langone Neurology Associates

I’m a fairly new patient at this office and was referred here by another one of my specialty doctors. While I appreciate Dr. Merati, my recent experience with the front desk staff was extremely disappointing. I called to request that my treatment authorization be sent again since I’m switching insurance in April. The person I spoke with was incredibly rude and dismissive, making me feel like a burden rather than a patient simply trying to get necessary treatment. I left the call feeling like nothing had been accomplished, and I’m now genuinely concerned that my request won’t be handled properly because she showed no willingness to help. A medical office should be a place where patients feel supported, not ignored or mistreated. I hope management takes a serious look at how their staff interacts with patients, as this experience has made me reconsider continuing care here.

I am writing to express my frustration with the poor service I received during a recent call to your office. The receptionist/intake officer was exceptionally rude and unprofessional. She took all of my information and proceeded to diagnose me over the phone, despite me being very clear about my specific needs. She then informed me that she could not schedule an appointment until "further out," but did not provide any specific dates. When she finally mentioned availability in July, I agreed to the appointment, only for her to inform me that it was not at the location I had called. I spent 35 minutes on the phone trying to guide her through the process and improve communication, but it was clear she was not equipped to handle the situation. I ultimately ended the call in frustration. This experience has left me with no confidence in your services. I will never consider NYU again. The lack of timely communication and efficiency is deeply concerning, especially when dealing with medical care. It's disappointing to think that before a patient could even receive help, they might become sicker due to the delays and lack of clarity. I hope this feedback is taken seriously, as improvements are clearly needed. Between NYU and Cornell, they are the king and queen of the worst hospitals in NYC. Beware if you have neurology issues stay clear of NYU.