NYU Langone Eye Center

As I celebrate another birthday, I’ve noticed my eyesight beginning to change - and I couldn’t have asked for a better guide through the process than Dr. Brieann K. Adair. My visit felt like one of those perfectly scripted, idyllic TV doctor experiences. She is incredibly thoughtful, takes the time to explain everything clearly and thoroughly, and it’s evident that her expertise and credentials are well-earned - a true testament to the excellence she brings to her work. I would recommend her to anyone seeking the very best care and experience while navigating the evolution of their eyesight.

Similar to many other people’s experiences they don’t have their act together when it comes to pricing, insurance coverage, and transparency with patients. The app makes it very unclear what services are in and out of network (because while the provider may be in-network, certain services are not) and doesn’t make it easy to add supplemental vision insurance before your appointment. So when I arrive for my appointment ready to give them my vision insurance card to add to the system, they knee immediately that it isn’t accepted. To add to this, when I recommended they make this process better in the future to avoid this kind of issue the receptionist decided to argue with me rather than simply apologize for the mix up and move on. It’s not that big of an issue if its caught early and handled professionally, but it’s a huge inconvenience to take the morning off from work and find out it’s a waste of time 10 minutes before the appointment from a rude, unapologetic, and unhelpful person.