NYC Health + Hospitals/Gotham Health, East New York

If I could give 0 stars I would. I originally had an appointment scheduled for 1PM with a pediatrician for my son. They contacted me the day prior to the appointment asked if they can move it to 1:20PM I said no problem. I arrived we waited about 40 minutes just for my son’s vitals to be taken. Then was made aware the physician was going on lunch from 3pm-4pm. Didnt see the doctor till 345pm & left the office at 415pm. Completely ridiculous, proper communication shouldve been made with the patients so people could’ve rescheduled if needed. 3 hours for a Flu shot is absolutely ridiculous.

This place is one of those "last resort" places. Doctors are okay, I guess but the logistics and disorganization is painful. They have two Adult Clinics, A and B but only registrar clerks at one of them, if your doctor's at the other clinic you have to check in at the open one first. So anyway, my doctor is almost always at the clinic with no clerks, but the previous week they had me getting blood drawn at the OBGYN, a place I had never been to in my 15 years coming here so I figure, I go by the direction of the staff. She tells me to sit in the clinic with the clerks in it, instead of my typical clinic. I'm there waiting for an hour, the SAME lady tells another person that my Doctor is in the other clinic. Let me just say I'm glad I'm not the old me. Long story short, it takes me 2 hours after my appointment to get seen, which then only takes 15 minutes. another thing, god help you if your PCP is in this building. It is impossible to get a hold of ANYONE here unless you get a good nurse to call and many of them here are not. This is not an assault on character or skill but rather, the nurses here are overworked and understaffed working in hot offices with no air and no windows. So I get it. Still have to say it here, sorry. People should know. There are worse places to go but there are most CERTAINLY better places to go.