NY Family Practice Physicians, PC

First time called to make an appointment, the experience was horrible. The lady who picks up when calling the number provided had a really bad attitude! She confirmed they take my insurance Fidelis. The lady on the call refused to make my appointment saying I need to update the pcp on my insurance first then call back again to make the appointment. As far as I know you can make an appointment and see the doctor and they bill you, you can pay cash, card, by insurance, upfront etc. She made it so difficult and frustrating. She was extremely rude as she hung up the phone on the face and did not even make the appointment or explain why cannot. Worst customer service!!

Staff was extremely friendly and attentive. My doctor Stefany Nijman was very informative and always made sure to ask me if I had questions or any concern about anything. Rooms are extremely small but very clean. I received reminder and phone call alerts before my appointment. Which is very helpful when you have a busy life. No OBGYN. Service was phenomenal.