Ny Eye Care And Surgery Specialist P.C.

I had an excellent experience from start to finish. The entire team — from the front desk staff to the doctor — was kind, welcoming, and incredibly helpful. I was traveling in New York City when I had an unexpected eye issue and needed to see an ophthalmologist before flying home. They were able to fit me in the same day, which was such a relief. Dr. Rachel took the time to thoroughly discuss my concerns and made me feel genuinely cared for and comfortable throughout the visit. Having a medical issue while away from home can be really stressful, and her compassion and reassurance meant so much. I’m incredibly grateful to Dr. Rachel and her wonderful team for the thoughtful care they provided.

Came in for an eye glasses prescription and check up as zocdoc listed it as covered on my insurance, insurance stated I get a free checkup each year. They charged me $75 just to get the prescription and said my insurance doesn't cover it. Told me I have some dry eye thing and had to come back. First visit took over 2hrs from arrival on time. Second visit they are already 50minutes late and there isn't anyone here. Not impressed with the service. Part of me feel like they are this is a scam or they set it up in a manner that takes advantage of people. Refusal to provide medical records, they said my medical records are the ownership of the main owner and they can only mail them to me after 1 week. They refused to call for approval until I had them get the doctor again. Then they magically were able to call the manager who refused to give me medical records.