Keondre Scroggins
Had my intake call in May. My appointment was canceled due to them not knowing who takes my insurance ( BCBS) within their office. Cancelled my appointment for June 5. Then canceled my appointment on June 12th without telling me. But did have billing send me a statement saying I missed my appointment on June 5th? I’m confused because.. if detailed notes were taken, it would be understood that I never missed an appointment. You guys keep canceling my appointments, and giving me the run around as to why you guys are canceling it. Then I was informed by whoever spoke to me that this is actually knotted a medical office. I thought therapist and psychiatrist dealt with medical things, hence why you guys are using my medical insurance to bill things. Just sounds like you guys are confused, not communicating amongst each other, but make sure you take my money. Even though you guys have never seen me. I would only like to speak to a supervisor moving forward. Especially after being told that I would be out in a waiting list that goes up to a year… yeah idk what kind of medical office or therapy office this is , but with my 10 years in the medical field, I’ve never dealt or witnessed an office or staff like this. I will also be reporting this to the state. I recorded the call from the last person that spoke with me, and she told me that they don’t keep notes or com logs from speaking to patients, which is a huge red flag and lawsuit.