Northwell STARS Rehabilitation at The East Village

Honestly, one of the best physical therapy experiences I’ve ever had. Not only are the people very friendly, but I’ve never had an issue with billing or insurance on like so many other practices in NYC. From my initial consultation with G, to my multiple follow up sessions with Lolline, Alex, and Michelle, it’s been an amazing experience during my rehab rehabilitation. They always find a way to get you in and are incredibly flexible unless you are very rigid. I would definitely come here anytime I need.

I would actually give STARS two and a half stars (no pun intended!) if that were possible. In all honesty, I'm surprised that most of their reviews are so good. I've been going to STARS for a couple of months to get PT for a back issue. It's not terrible or anything, but it's also nothing special and I liked my last PT place more. But it's all about the Benjamins, as they say. I have to go to a place that takes my insurance as I don't make enough money to pay out of pocket. My complaints about STARS are that they book EXTREMELY far in advance, they don't always give me the same physical therapist and they pack you in like sardines. At the last place I went to, I always saw the same person and it wasn't quite as crowded. So this feels like assembly line physical therapy. Having said that, I know that assembly line medicine PT is not unique to STARS. If anything, given that America's healthcare system barely functions at all, I'm surprised when I DON'T get assembly line medicine these days. As for the physical therapists themselves, I've seen several. Some are better than others and I'm not going to name the ones I like more or less. Again -- it's not like this place is awful or anything. But if I had the money and was able to, I would probably go someplace else.