john cena (KingaMoor)
HEADLINE The only critical review of Renal Medical Associates that you will read here. INTRODUCTION As a formal patient of Dr. Andrew O. Baddoo who was my doctor for nearly a decade. I have decided to leave my review of my experience but also repeated issues which aren't reflected online by general feedback. Certainly not every points will apply, however some certainly will. With that said here is my review. (TLDR Review is below) REVIEW From my experinece Renal Medical Associates office staffs, including doctors are all not the same people who've worked there years ago. Beside Dr. Baddoo some staffs are new. Generally speaking staffs member do their assignments without issue. However the problem is really the poor time management, quality customer assistance, and employee transparacy towards patient. One of these problems includes repeated late wait time. Sometime it could take 30 min to an hour before seeing Dr. Baddoo. This happen when Dr. Baddoo doesn't notified his patient when he's late with patients, or is unable to see them. There have been times when Dr. Baddoo wouldn't show up or meet him and I'd have to reschedule. Another would be Dr. Baddoo being on ground floor level talking to security instead of meeting his patient. Regardless doctor assistance would help until he can meet you. It could be physical or profile update which does help when schedule is behind. Another thing I would speak about is the the phone receptionist and quality of customer assistance. Scheduling an appointment time or date can be flexible. But for Dr. Baddoo his schduele (as of the time of this review) is limited to only 3 days a week (Monday, Tuesday, and Wednesday) which he appears from noon to evening. Besides that there are major transparency problems. One example is my blood work which was completed 4 months ago but was forgotten until I called them. Phone operator refusing to accommadate or coorporate when ask to speak in person regarding conflicting information. i.e doctor referrals. Different phone receptionist will say or do two different things which lead to uncertainty and setbacks when trying to complete applications for an appointment with other physician. Furthermore reaching Dr. Baddoo by his contact number lead to the phone operator desk. To reach Dr. Baddoo will ensure that you provide a call back number which doesn't get return at all. There have been times I've left my phone number 3 times and left multiply voice messages for Dr. Baddoo to return but it was never return after being promise it would. It shows poor managment standards and priority towards clients. The last straw that I had was an recent visit I had at the office which later ended up requiring security despite no wrongdoing or warning. Requsting to talk to the African woman (background voice in 2nd video) who I didn't meet or unwilling to assist me after saying she would. TLDR REVIEW Granted, past workers that worked at Renal Amedical Associates were wonderful people. Health checks are done and workers follow their jobs. However the quality of Dr. Baddoo poor management, late meetup, and bad customer assistance on complaints to improve does a huge disservice. PROS - Multiple Doctors Assitance Working In Office. - Blood Work and Urine Test Can Be Done During Checkup. - Flexible Appointment Scheduling. CONS - Wait Time Vary between 30 mins - 1 hrs Behind Appointment. - Untransparent Service Staffs Regarding Complaints. - Late Or Pass Due Results On Physical Test. - Dr. Baddoo Doesn't Return Cliants Phone Calls. - Dr. Baddoo Occasionally Runs Late On Appointment. CLIPS SUMMERY I visited the office when Dr. Baddoo didn't return my calls (which I stated after cutting off final clip). I ask to talk to African woman (background voice on 2nd clip) who refuse to talk to me then cause miscommunication. Wanted to speak to someone else but no help. Later they set an appointment I didn't want when security got involve and I left. I have unrelease clips of everything else but didn't upload them. No fault of the woman who atleast tried to help.