Lauren Dianna
Would give zero stars if I could. Rehab was excellent. And there are some caring people working there. Guy at the front desk is an angel. But most aides and nurses are lazy. The doctor changed her meds without speaking to me, and the GI doc wanted to send her for a colonoscopy for a test that was 6 weeks old. With the way they ignore toileting needs, I can’t even imagine what the bowel prep would have been like. My mother’s dietary needs and orders were ignored- BY THE KITCHEN MANAGER! She was frequently left to sit in wet/soiled diapers and it took them three weeks to give her a shower, and that was only after I demanded that they do so. My mom has dementia and does not know to ring the call bell so most days they parked her in the dining room and ignored her. Then there are the shady business practices. I asked the Medicaid coordinator to assist with applying for MSP benefits. I was very clear that she did not qualify for MLTC because of her assets. I have emails to prove this. Coordinator ignored this, applied for Medicaid and failed to disclose that she had assets. I’m still trying to fix this. Stay away unless you can be there daily to advocate for your loved one. Even then it’s no guarantee. These folks are sleazy.