New York University

Terrible!!!! My mother was scheduled for an MRI. They canceled last minute sighting problems with insurance. I called and, apparently, there was no problem at all according to the representative. She reinstated the MRI, but then it was canceled again. This whole situation happened twice more. Really incompetent! The day of the appointment, my sister and I called and called but couldn’t talk to anyone. My mother is 88 years old and needed this appointment. Really terrible experience.

I am claustrophobic, going to have an MRI done even with medication is rough. The three nurses that helped me through this were nothing short of amazing. They were patient, understanding and compassionate. They gave me a few options on how to get through it and one of the nurses stayed in the room with me. They took a little longer to do the test as they kept checking in to make sure I was okay! I am so appreciative, normally I’m faced with people that just don’t have the patience and understanding to even get me through the MRI.