S
Shauna Gonzalez
I have not met Dr. Araten, but my experience with the office was extremely frustrating. I received a $300 hospital charge estimate for a routine doctor visit, and no one could confirm if it was correct. The office does not use MyChart for appointments, and calling to cancel or move an appointment was a nightmare—automated menus, long holds, transfers, and unhelpful staff. To make matters worse, the receptionist hung up on me twice when I needed to cancel. As someone with work, responsibilities, and chronic health conditions, this was exhausting and unacceptable. Basic transparency and common courtesy are sorely lacking.