Pilar
Dr. Kim is wonderful, he listens and lays out all your options! His treatment plan helped improve my mobility and independence tremendously. However there are several communication issues within the practice that have resulted in my delayed care and regression. When I questioned the staff about my need for help, they apologized and said that they didn't really know what to do because it is not a situation they handle often. When I reach out to the front staff, they never seem to understand what I need although I've spoken to the same person (Diandra) numerous times. She is continuously unprofessional and lacks any empathy towards my situation always placing blame on the doctor, other departments and insurance carrier. It seems the manager’s never available. Unfortunately, the one person(Laryssa) that seems to know what is going on is in the billing department and so swapped with other cases that she forgets what our conversations entailed when I call to follow up. Highly disappointed and upset that I am falling through the cracks because they cannot do their part in following through and communicating.