Imalya Briggs
Front office support staff need to be fired as they lack basic manners, compassion and professionalism necessary in health care. The week before my procedure, I got a call from staff confirming my appt. No hello may I speak to Mrs. or anything. Didn’t confirm my name just said, you have an appt on x date and time. On day of procedure, no greeting from miserable woman at desk only mumbled with an attitude do you have an appt, take a mask, and stand on the blue circle until you’re called. Registration staff was not much better. I was already nervous, the lack of professionalism did not help. Thankfully, the lovely nurses in the back prepping me for the procedure were amazing and helped to ease my anxiety by discussing travel and the beautiful weather in Florida. Dr. Frager, Dr. Francois and the tech assisting in the procedure were professional and had great bedside manner. My double procedure was successful and without incident. My suggestion is to get rid of the Front office staff. As you can see in other reviews they lack compassion, professionalism, and are rude. I can only imagine how they treat seniors.