BRIANA SANTOS
My first and very last experience at new horizon dental. Before a negative review I’d to begin some positive, Michelle, you are angel sent. You are probably the only reason that place has the slightest professionalism because it’s unethical and unprofessional all the way around. I watched her answer the phone, verify insurance, provide paperwork for checking in process, registering and coordinating discharge paperwork for those who needed additional procedures for walk in and scheduled patients according to insurance which is so tedious because the necessity varies per. Not only did her colleagues arrive what appears to be late, they were making personal calls and eating a bacon egg and cheese at the front desk. Michelle at least at the decency to eat behind the wall where it was difficult for patients to view. Not only did they arrive late and still provide Michelle little to no help, one departed for a snack break already after arriving about 10/15 minutes into her shift then you wonder why there’s a 3 hour wait time. After waiting the longest 3 hours in pain, I get called by a lovely assistant who places me in a room where it is extremely fifthly. After vocalizing said concerns, Dr. Lin interjected and responded with “ you can let the manager know, for now, have a seat”. I felt dismissed and uncomfortable so I decided to stand and wait near the door. Dr Lin realizes I did not follow his command and comes back into my exam room and remind me that I was asked to have a seat by him. I vocalized my concern once more and he departed harassing an assistant to perform my x ray in annoyance as if I were a burden conflicting issues upon his practice. The lovely assistant seemed very accustomed to his unprofessional ways reassuring the visit is almost over and I’ll be on my way. I’m placed in the very same disgusting exam room where there were rusted machinery despite the tools are being opened from a new package. Supplies are in broken cabinets open for patients to freely take as they please because it’s such a fast paced environment none would even notice. There were used Q tips on the floor, pictures attached for review. I just sat in that dirty chair, holding back frustration and tears as Dr Lin comes in the room, asks me about my complaint of tooth pain and history followed by his view of my x ray. I mentioned something of candy consumption at a young age and he immediately cuts me off and says that’s no excuse, you were a child, what happened now? I felt humiliated. What if I told you I was in and out of an a coma and wanted to regain my life when I was finally cured, had a baby and now being able to finally take care of myself. There was no empathy/ sympathy in that place at all. Those kinds of doctors prey on our communities because they know we need the help, bill our insurances to maintain their practice so their using us and frown upon us as if they are better. I wouldn’t be surprised if he went home and gossiped about our living conditions and how we conduct ourselves… not even if I were in pain again will I ever step foot or recommend that place to a single soul. Even oral dental is more professional. There are doctors on moshulu prkw north that accepts all insurance and are open 5-7 days a week. A longer commute for a better and effective service. Michelle I wish you the best. You are truly amazing, I hope you notice your worth enough to leave that place, they are not worthy of you my dear… FYI the point of the post is not to diminish the credibility of the other providers nor the practice but to remind you of the importance of professionalism and a clean practice. A personal point for the provider, if you don’t like your job, please find your passion. I can see the misery in your interactions, you uphold such stoicism; don’t judge people. You never ever know what a person has endured in this lifetime. Pass your profession, remind yourself who you are and what your ultimate goal is in life because theres more too it then just working a job. A reminder to all to be kind to one another.