Megan Mahoney
Hands down the worst experience I’ve had with a dental practice. I’m not one to write a bad review but this practice truly deserves one. This was one of the most frustrating experiences I’ve ever had with healthcare. This is not my regular dentist so when I was pulled in by a staff member from the waiting room, I was told that they wanted to give me the “best care” but needed to know if I planned on leaving my dentist. To follow that up, HIPPA was broken, and I have called numerous times and promised a follow up call from a manager and have yet to receive one after 3 months. Money was the priority and they made it very clear. I was told I needed a mouth guard for teeth grinding, and no one had looked inside my mouth yet. Yet, finance came to the room and told me it would be $1,100. I got a call from that same finance person regarding my bill, and she told me someone would follow up with me that following Monday. Still yet to get a call. Patients deserve professionalism, communication, and respect for their privacy. Instead, I was left feeling dismissed and completely unsupported. I would strongly encourage anyone considering this practice to think carefully about how important patient confidentiality and responsiveness are.