New Broadway Dental

I had a great experience at New Broadway Dental in NYC. The doctor was incredibly gentle and kind, making me feel comfortable throughout the entire visit. The staff was also very nice and supportive, always ready to help and answer any questions. Overall, a very positive and stress-free dental experience.

I definitely do NOT recommend this dental service. The 3.5/5 Google Maps rating exists for a reason. I chose it only because it was close to my location, and I regret that decision. Pros: The front desk staff have a good attitude and are responsive. Cons: (1) NOT ON TIME. I arrived on time for my appointment, but they were still dealing with a previous patient. I ended up waiting about 20 minutes, so my appointment started much later than scheduled. (2) EXTREMELY PAINFUL CLEANING. This is the first time I’ve ever experienced a dental cleaning that was this painful. I had multiple bleeding spots, which has never happened to me before. They did not ask whether I was uncomfortable and just continued despite the pain. (3) AGGRESSIVE AND EXPENSIVE UPSELLING. My appointment was only for a routine cleaning, which should have been fully covered by my insurance. However, they tried to sell me orthodontic treatment that was extremely expensive. Even after I canceled, I could still see a pending $8,000 charge in my insurance portal, which is ridiculous. They also performed intraoral scans and X-rays without asking for my consent. These scans were unnecessary, time-consuming, and not something I requested. I had already taken time off work for a simple cleaning that usually takes no more than one hour, but between the late start and the sales pitch, my time was completely wasted. To make things worse, I later received a bill for services that I never asked for. Please STAY AWAY from this place if you don’t want to waste your time, deal with unnecessary pain, or risk unexpected charges.