Mylaurel Medical Group La, Llc

I was seen by Dr. T. Smith for an annual follow up visit post surgery administered by Dr. Carlos Galvani. Dr. Smith took the time to review with me my treatment plan and recovery progress. She gave me good alternative coping skills the challenges I was experiencing. She made sure my overall physical and mental health were good and made referrals to address areas of concern/need. I also visited the Lab during my visit. The lab technicians were great. I had a lot of labs to be taken and the technicians were patient, professional, caring and made sure the process was as painless and less invasive as possible. The staff at UMC; from security, registration, check-in, nurse, doctor, lab technicians..,are respectful, professional and very knowledgeable and genuinely care about their patients. I felt comfortable, respected and well cared for.

University Medical Center New Orleans was one of the worst hospital experiences I’ve ever had. I came in with chest pain and sat in the ER for 5 hours waiting for proper attention. On another visit, my partner was in pain, and it took over 6 hours just to get him into a room or receive pain medication. That is unacceptable.The front desk staff had a trashy, dismissive attitude and acted like patients asking for help were a burden. When people come to an ER, they are scared, sick, and sometimes in serious danger — they should not be met with rudeness, neglect, or endless delays. What stood out most was the way some staff treated patients with indifference and, in my experience, showed bias toward people of different races and religions. No patient should ever feel dismissed or treated unfairly because of who they are. This place carries the name of a hospital, but the level of urgency, compassion, and care we experienced was a disgrace. If you value being treated with dignity when you need medical help, think twice before coming here.