Mount Sinai-Behavioral Health Center

I had a bad initial review of Mount Sinai behavioral health but because my Psychiatrist is very caring and has great bedside manner I will update my review and give them 5 stars they did make things right once I got my insurance fixed. I will say this the system with health insurance in the mix really makes getting help for mental health very difficult. I’m glad I was able to get things fixed and have a great caring psychiatric provider. So because of my good experience this month I have changed my review to be positive. The location is very clean and staff on the second floor is very friendly and helped me get a primary care doctor at this location so thank you to the team on the second floor.

I just received a letter from MSRivington to inform me that I will not be seen as a patient, even though I am a former patient for years. The reason they stated was that I missed a few appointments. I contacted MSRivington and spoke to a clerk and explained that I was having surgical procedures. And also did a follow up on MyChart. Which evidently no one reads. Then on FRIDAY, March 27th I rec'd the letter. Withdrawing me from the program. Well I had a stent surgery on Thursday the 26th at MS Morningside which my cardiologist said was definitely needed. It's a shame that the MS Rivington location for being such a fairly new facility treats it's former patients like this. Especially a patient who always tries to get through for an. Appointment when the phone is never answered. And also to be dropped because I needed stent surgery and couldn't make an appointment is ridiculous. DO BETTER, then you wonder why people leave negative comments. P.S. also the two sheets of useless psychology programs were addressed to the wrong patient. How can you put the correct address on the envelope but the incorrect name on the info sheets. 🤔