Montefiore Center For Orthopedic Specialties

Yesterday, I had such a pleasant time with Albert A Panozzo's team. They were professional, warm, and concentrated on getting the piece of glass out of my hand (This is a long story). The team members such as: Terrence, Nykeisha, Katheryn, Pamela, Benjamin, the black woman in charge of instruments & the asian woman asking for all my health stats 🤔 this might be all, and also the receptionists calling me to ensure my timely and appropriate arrival. Another thing super important is this culture of care I felt with folks saying good morning, acknowledging each other, and acknowledging patients. I had such a great experience. Thank you!

Not going back. The women in the front desk were very rude and after 3 times of getting my paperwork for medical leave on my job, they just reeated me like I am not worth being treated in a respectful way, they suggested me to go get my surgery somewhere else. Poor customer care. Waste of time, now I have to find another Dr to perform the surgery in another hospital. I was not there asking for charity. I pay for it. This was in Dr Ferdinand Chan’s office. I have spent time and money on copayments that were not worth my time. #montefioreorthopedics #montefiore #badmedicalcare #badhospital #dontgomontefiore