Montefiore Behavioral Health Center at Westchester Square

If I could give this place 0 stars I would. Two weeks to simply reach the front desk because it goes to the answering machine.I left a voicemail twice and no one ever returned my call. By week three I Finally reached them and was on hold for over 30 minutes. Hung up the call. The doctors are the same. Sent a message on my chart for a medical referral I needed and never answered on top of that left the practice and didn't inform me. The doctor had multiple session with me and was always late. Never did a video call even though on paper work she'd state that she did. I could have been someone else the whole time. Absolutely disastrous. Staff is extremely rude. I feel bad for people that have no choice to go to these place because is what their insurance covers.

This place is very unprofessional. The therapists are constantly calling out sick or have sudden emergencies. Reception also makes continuous errors with scheduling. They schedule virtual appointment but fail to tell the patient it's virtual. Appointments get canceled and they also fail to call patients, then have the audacity to say they either called, emailed, or sent text. They are never apologetic when they err. I don't know who is supervising this staff but whoever you are, you are being paid to do nothing.